Returns

Grace & Fox Returns Policy

We want you to love your order, but if you need to return something, here’s how it works.

You have 28 days from the date your order was delivered to return an item for a refund.

The delivery date is based on the courier’s tracking records.
If your order arrives in multiple parcels, each item’s 28-day return window starts from its own delivery date.

To be eligible for a refund:

Items must be unused, unworn, and in the same condition you received them.
All original tags and undamaged packaging must be included.
For safety reasons, any toys or children’s products with sealed packaging must be returned unopened — broken seals will void eligibility.
You’ll need proof of purchase (order confirmation or receipt).

Email returns@graceandfox.co.uk with your order number, the item(s) you’d like to return, and the reason for return.
We’ll reply with return instructions and the return address.
Post your item back to us within 7 days of receiving our confirmation.

Return postage costs are the responsibility of the customer unless the item is faulty or we’ve made an error.

Refunds are issued to your original payment method, excluding delivery costs.
Please allow up to 7 working days for us to process your return once it’s received.
Once processed, refunds typically appear within 5 working days, but this may vary depending on your payment provider.
If items are returned damaged, incomplete, or not in their original condition, we may issue a partial refund or refuse the return.

If more than 28 days have passed since delivery, you may still be eligible for an exchange or credit note (gift card) up to 10 weeks from the purchase date.
Credit notes never expire and are issued for the original purchase value.
To request an exchange, email returns@graceandfox.co.uk.
Exchanges are subject to current pricing of replacement items.

We cannot accept returns for:

If your order arrives faulty, damaged, or with the wrong item:

Contact us within 48 hours of delivery at hello@graceandfox.co.uk.
Keep all packaging and send photos of the item, box, and packing slip.
If we sent the wrong item, it must be returned to us before we issue a refund or send the correct replacement. We will cover return postage in this case.
Damage caused by wear and tear is not classed as faulty.

We reserve the right to refuse any return that does not meet the conditions in this policy.